IRS fixes glitches on website to help frustrated taxpayers get their stimulus payments

Changes came after people couldn't log onto site
IRS says it has revamped 'Get My Payment' site for stimulus check information
Posted at 7:20 PM, Apr 28, 2020
and last updated 2020-04-28 19:20:32-04

TAMPA, Fla. -- Last week, the I-Team told you about widespread problems with people accessing the IRS “Get My Payment” website to find out the status of stimulus checks.

Since then, the IRS says it has fixed some of the glitches.

It’s been more than a month since Congress approved $1,200 stimulus check for most taxpayers.

PREVIOUS COVERAGE: Lawmakers call for fix after IRS 'Get My Payment' website fails to inform some taxpayers

But soon after the IRS “Get My Payment” website went live, we started hearing complaints from people unable to log on or get answers.

When we asked the IRS about it, they sent us a week-old press release saying the site “is operating smoothly and effectively.”

After that, we heard from dozens of other people unable to get through.

So did Congressional offices, who have been trying to get answers from the IRS, including Congressman Charlie Crist, of St. Petersburg.

“We’ve been encouraging the IRS. The department of the treasury to get these checks out as quickly as possible. And as soon as possible. Because people are counting on it. So many people live paycheck to paycheck or day to day,” said Congressman Crist.

The IRS sent out a press release on Sunday, saying the agency “adjusted several items related to the online tool” and encouraging those who couldn’t log on last week to try again.

The IRS says Social Security, survivor, and disability non-filers should start receiving payments by Wednesday.

And veterans benefit recipients will begin receiving payments as early as next month.

Crist says he also supports legislation that will give most taxpayers two additional $1,200 payments.

For the Frequently Asked Questions regarding Get My Payment website issues from the IRS, click here.

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