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Florida man wants state to 'forgive' Sunpass transactions after outage, starts online petition

Posted at 10:52 AM, Jul 13, 2018

A Florida man has started a petition to ask Florida's Department of Transportation to not charge SunPass customers after a system outage delayed transactions. 

FDOT announces no late fees, penalties for SunPass customers because of system error

The petition posted on asks customers to sign it, so they can not be charged for the delayed transactions. 

The petition states:

"Since June 1, the SunPass customers have not been able to see their transactions because the system was down. We use these toll roads for work, vacation, school, church and other places. Some of us who depend on the SunPass to collect tolls for work are not able to get the transaction activity to get reimbursed from our employers. Now when the system goes back and running again, it's going to be a huge bill for people that have been using SunPass since June 1. Some of us have auto pay on our accounts. Why should we, the SunPass customers, have to pay for tolls while the system was down when it was the fault of SunPass? We deserve to have a break from the tolls while your system was down and should not have to pay for the tolls! I am requesting that you waive all tolls from when the system was down!"

The creator of the petition out of Orlando, says that he uses toll roads for work as he works as a food delivery driver for two different companies. 

Mike DiMauro said in order to get reimbursed he has to submit his transaction during the time when he is on the clock. 

"The SunPass issues are causing problems for people like me who have limited income and need to work in order to survive," he said.

To view the petition, click here: Don't Charge SunPass Users When Your System is Down

As of Friday, a day after the post was made, less than one hundred people signed the petition. 

DiMauro said he's hoping to share it as much as he can on social media, to gain some attention.

On Wednesday, FDOT said that more than 28 million transactions have been posted to date and they expect up to eight million transactions to be posted on a daily, recurring basis until all accounts are reconciled. 

SunPass maintenance shuts down system until June 11

In a press release, they said, "late fees and penalties will not be imposed until the system is providing the benefits and ease of access that SunPass customers deserve and expect."

They went on to say that FDOT will continue to hold the vendor fully accountable for the delays that it has caused, and will be enforcing all penalty clauses of the contract to the maximum extent possible.