SunPass maintenance shuts down system until June 11

Posted at 8:44 AM, May 31, 2018
and last updated 2018-06-06 02:37:49-04

If you use SunPass to navigate Florida’s highways, listen up.

The Florida Department of Transportation says system maintenance from June 5 to June 11 will impact multiple services during those days.

Drivers will still be able to use the system on roads like the Turnpike and bridges but will not be able to add money to their accounts during that time.

All SunPass services will be offline during the system maintenance period. Replenishment of accounts will be disabled starting at 7 p.m. on June 5.


For Drivers Who Replenish SunPass With Cash

You should access your account before Tuesday, June 5 to make sure that you have enough funds on your account to pay for any tolls you may use until the system is back online June 11.

For Drivers Who Replenish Their Accounts Through Easy Pay

Because toll transactions will be held starting Tuesday, June 5 at 7 p.m., your credit card may be charged multiple times after the system comes back online, if your automatic replenishment amount does not cover the total amount of tolls incurred during the system maintenance period.

FDOT said they want drivers to be aware of the multiple credit card transactions that may show up on their card. If you wish to keep this from happening, go to the website and make an additional replenishment payment before Tuesday, June 5.

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SunPass Parking At Airports Impacted

All SunPass Plus Parking at Florida airports, except at Orlando International Airport, will be unavailable.


For more information on the SunPass maintenance and a list of services impacted from June 5 to June 11, click here.

We want to inform you that our system will be down for maintenance beginning Tuesday, June 5, 2018 at 7PM. We apologize for any inconvenience this may cause.

Please update your SunPass account information via the website prior to the system maintenance period, which is scheduled to start on Tuesday, June 5, 2018 at 7PM and is expected to be back on-line Monday, June 11, 2018 at 9AM. Please check for the most current information. Customers not on EasyPay should also replenish their accounts prior to the system maintenance period.

During the system maintenance period, the following SunPass services will be unavailable beginning at 7PM, Tuesday, June 5, 2018 through 9AM, Monday, June 11, 2018:

  • Call Center (Interactive Voice Response (IVR) system)
  • SunPass Website and Mobile Application
  • TOLL-BY-PLATE Website
  • Walk-in Centers
  • All SunPass Plus Parking (except at Orlando International Airport)
  • Transponder Purchases on the Web, through the Call Center, Mobile App and Select Retailers
  • Transponder Activations
  • Activation Kiosks
  • Account Updates/Changes
  • Account Replenishments/Cash Payment and Reload
  • Invoice and Uniform Traffic Citation Payments
  • Registration Stop Payment/Release