Waypoint Homes lets tenants out of lease after they suffered health issues

Company has 30K homes and hundreds of complaints
Posted at 6:39 PM, Feb 08, 2017

Health problems and maintenance issues that never got fixed are among the complaints a Wesley Chapel couple had about their Waypoint rental home.

Our I-Team first exposed complaints about rental giant Waypoint Homes last summer.

Now the company is taking action to address local tenants’ complaints.

The company agreed to let one family tenants out of their lease early and give them their deposit back, after we got involved.

The two women who lived in the Wesley Chapel rental home said they missed multiple days of work and even suffered health problems as a result of maintenance issues.

Waypoint is a real estate investment trust that owns and manages about 30,000 single family homes nationwide.

Many of those houses, like the one in Wesley Chapel, were once foreclosure homes that tenants say have continual problems not always solved quickly by the company.

At the home Diana Leighton rented, she says she had a bug infestation, flooding, a broken pipe and chronic air conditioning breakdowns that ultimately resulted in her spouse having breathing issues.

The company has an "F" with the Better Business Bureau, due to hundreds of complaints, many involving getting repairs done. 

Waypoint says those complaints only involve a small fraction of the thousands of Florida residents it serves, and the company says managers work with tenants, like Leighton, to resolve issues that potentially affect tenants' health and safety.

“They put a nice coat of paint on everything, make everything look real pretty and fine, but they make things impossible to get things repaired,” said Leighton.

She plans to move out by next week.

The house is listed again for rent on Waypoint's website, with an estimated availability date of March 14th.

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