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Assisted living facilities under state watch not required to call family members

Posted at 9:58 PM, Jan 28, 2019
and last updated 2019-01-28 23:26:50-05

SUN CITY CENTER, Fla. — Assisted living facilities flagged by the state for safety issues aren’t required to proactively reach out to residents’ family members to alert them about those problems, the I-Team uncovered.

I-Team Investigator Kylie McGivern found the gap in state law requires facilities to report any abuse and safety issues to the state – but not necessarily to family members or the public.

“Does the law require them to notify the family members? Of other potentially at-risk persons? No,” said Clearwater attorney Peter Sartes, who regularly represents victims of assisted living facility abuse. “Unless you’re looking for it actively, no one’s going to notify you about that stuff.”

The state’s Agency for Health Care Administration keeps records online at for all assisted living facilities, including inspection reports and emergency orders.

There are more than 3,000 licensed assisted living facilities in Florida.

Since 2016, state regulators have hit 21 of them with moratoriums since 2016 – including six in the Tampa Bay area.

What is a moratorium?

The state issues a moratorium when there is “a threat to the health, safety, or welfare” at an assisted living facility. That order bans the facility from admitting new residents but allows it to continue operating after posting a notice of the moratorium at the facility.

“So as opposed to forcing the facility to move their residents to a different location, those people are trapped,” said Sartes.

Janine Marek removed her 96-year-old mother, Irene Faulhaber, from Inspired Living at Sun City Center after the state issued a moratorium at the facility in December for incidents of sexual assault and violent behavior by residents against other residents.

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Marek said she moved Faulhaber, who has dementia, to a new facility after three years at Inspired Living due to issues cited in the state report and falls her mother experienced at the facility.

“A couple of the men were acting out,” said Marek. “I also saw him sexually fondling female patients that were, you know, non-communicative.”

Marek also shared photos of her mother’s injuries with the I-Team.

“I started taking pictures of her injuries because she was having a lot of falls – excessive falls,” said Marek.

The state takes action

The state issued a moratorium for Inspired Living at Sun City Center on Dec. 5.

Marek said Inspired Living never contacted her about the state’s findings.

The I-Team reached out to the family members of dozens of other residents at Inspired Living at Sun City Center.

Six said they received a voicemail from the facility nearly a week after the state issued its order.

Four said they too were never contacted by the facility – including many who told the I-Team they only learned about the moratorium from watching the I-Team’s report last month.

Victoria Francois, a certified home health aide who worked at Inspired Living before the state stepped in, called for more oversight from the state for assisted living facilities.

“I think what needs to change is that the state needs to come into the building a lot more often than they do. And a lot more unannounced,” said Francois.

The state inspects assisted living facilities every two years and while investigating complaints and monitoring those facilities found to be not in compliance with state law and regulation.

Francois told the I-Team she quit her job at Inspired Living in the fall.

In an email, Inspired Living told the I-Team Francois is a “disgruntled former employee” fired for excessive absences.

Facility submits plan to improve

Inspired Living submitted an improvement plan to the state last month.

That plan shows its executive director left her job on Dec. 11 – the same day the I-Team first reported on the moratorium order at Inspired Living.

But last month, Darren Richards, who works for Tucker/Hall, a crisis management firm hired by executives at Inspired Living, insisted on behalf of his client that Inspired Living at Sun City Center’s executive director resigned Dec. 3 and stopped working at the facility that same day – two days before the state handed down its moratorium order.

“Confirmed,” stated Richards in an email dated Dec. 12 when asked about reports the executive director had been seen by multiple witnesses still working at the facility. “She has not been working since her resignation.”

Validus Senior Living, Inspired Living’s parent company, has declined multiple interview requests through Richards to speak with executives over the past several weeks.

The I-Team also emailed all eight members listed as Inspired Living’s leadership team but has yet to receive a response directly.

In an email to the I-Team, Inspired Living wrote, “Inspired Living has cooperated fully with the State of Florida and we believe we are in full compliance with state laws and regulations. Our team speaks with the state on a regular basis about our operations, so we can continue to serve our community with high-quality care.”

Inspired Living went on to state the three residents identified by the state for inappropriate behavior have been removed and insists the company called and emailed residents and their families about the moratorium.

To check the number of status of assisted living facilities in the Tampa Bay area, click here.