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Tampa man blames his medical ride service for landing him in the hospital

Posted: 6:27 PM, Sep 05, 2019
Updated: 2019-09-05 18:27:51-04
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TAMPA, Fla. — When a wheelchair van service stopped showing up to give a Tampa man a lift to his lifesaving dialysis treatment, he made a call for action to Jackie Callaway.

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Ty Cobb told ABC Action News his fight to stay alive includes three trips a week to the dialysis clinic.

“That is life or death to me,” said Cobb, who suffers from end stage renal failure.

But the wheelchair van rides that are covered by his insurance don’t always show up and Cobb said a missed appointment could land him in the hospital.

Cobb showed Taking Action Reporter Jackie Callaway multiple letters he received in recent months from medical ride contractor LogistiCare, which wrote the company was reviewing his complaints.

But Cobb said the company never fixed the problem of late arrivals and no-show rides.

“Somebody has to help,” said Cobb. “I don’t know what else to do.”

After hearing Cobb’s story, ABC Action News emailed LogistiCare corporate offices.

The company immediately reached out to Cobb and promised to fix the problem.

In an email to ABC Action News, LogistiCare said,

“We are pleased to have resolved Mr. Cobb’s issue as every member and ride truly matters. As the broker for his non-emergency medical transportation services, we will continue to work with Mr. Cobb and his transportation providers to provide quality service.”

LogistiCare also placed Cobb on its VIP monitoring program to make sure he never misses a ride.