TAKING ACTION: Couple waits months for Jared's jewelers to make good on warranty

National jeweler could not find diamond

When a Brandon couple married more than forty years ago, times were tight.

But, when things started looking up,  Gary Theiss wanted to upgraded his wife's diamond wedding band.

The ring came with a warranty, but Gary made a call for action after waiting months for the jeweler to hold up their end of the deal.

Warranties involving jewelry typically cover items like missing stones.

In this case the couple waited four months for the jeweler to repair and return the ring. What surprised us? The reason this company gave Gary and Sherri Theiss for the delay.

Twelve years ago, Gary gave Sherri a diamond wedding band. The flawless diamond ring was an upgrade from what this young enlistee could afford in 1972.

Sherri says she had the ring inspected for loose stones every six months, but last October she discovered one of the diamonds had disappeared.

February marked four months yet the couple claims Jared’s told them they could not locate a flawless .20 karat diamond.  Gary and Sheri found it hard to believe a national jeweler could not locate a replacement.

After hearing their story and looking over the warranty we contacted Jared's corporate office. It took a couple of weeks, but the company finally found a flawless diamond for Sherri's ring. We went with the couple to pick it up.

Jared's would not go into any detail as to what caused the delay but did tell me they take guest concerns very seriously.

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