TAMPA, Fla. — Tampa Electric announced on Sunday that they will not disconnect customer's power for nonpayments at least until the end of March. This comes after COVID-19 concerns.
"In recent years, we have made significant improvements in our systems. These changes are intended to not only strengthen our ability to deliver electricity, but also to ensure reliable customer service and support," the company said.
We understand this may be a difficult time for some of our customers, so effective immediately we are suspending disconnections for non-payment at least through the end of March. #COVID19 pic.twitter.com/NOgvShNaHh
— Tampa Electric (@TampaElectric) March 15, 2020
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At Tampa Electric, the health and safety of our customers, employees and the community are our top priority. We have a strong legacy of responding to emergencies, and we are fully prepared as we work through the COVID-19 pandemic. We understand how important our service is to our customers. Rest assured that we are ready; we plan and practice for pandemic events like this. We are committed to providing you with safe, reliable power and to helping our community respond to COVID-19, together.