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DEO terminates customer service employee contracts, prioritizing vendors with 'fully-trained' reps

Florida DEO promises help with unemployment claim ID verification coming next week
Posted at 9:59 PM, Jul 14, 2020
and last updated 2020-07-14 21:59:40-04

TALLAHASSEE, Fla. -- The department in charge of handling Florida's unemployment benefits has let some of its workers go, an official confirmed with ABC Action News.

According to an official with the Florida Department of Economic Opportunity (DEO), the department terminated contracts with AECOM and UDT, the vendors who helped the state with staffing customer service workers.

DEO said it is prioritizing vendors who can provide fully-trained representative to handle all the claimant issues and are more proficient with the state's unemployment system.

DEO said it will continue to fund more than 3,000 customer service representatives who can help with Florida's reemployment assistance claims.

According to DEO's dashboard, it has received more than 3 million unemployment claims since mid-March. It is still working to process hundreds of thousands of claims.