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South Tampa hit by Frontier internet outage

Posted at 12:52 PM, May 17, 2016

Many customers in South Tampa reported an internet outage Tuesday in the neighborhood, and a Frontier Communications company spokesperson confirmed the problem to ABC Action News.

The outage should be fixed, the company said Tuesday afternoon.

Customers elsewhere in the Tampa Bay area are still experiencing issues since the transition to Frontier service began.

The company said a gateway router in a central office based in South Tampa blocked internet to the neighborhood, and customers all over the Palma Ceia and South Tampa communities were unable to access the internet.

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Frontier said it doesn't know what caused the problem. The company also wasn't sure how many customers the outage affected and wasn't able to provide a timeline for when they expected the problem to be fixed.

It's been five days since Frontier Communications launched an "Action Plan" after meeting with Florida's Attorney General Pam Bondi about Frontier's technical issues and customer service issues.

Frontier spokesperson for Florida, Robert Elek, tells ABC Action News the new phone number provided, which is supposed to direct customers to call centers in the United States as opposed to overseas, is "working better" and says their plans to respond to Bondi's request for improvements have been "so far so good."