"It breaks my heart," Greg Reaster said.
It’s a big heart to break for a man who stands well over 6-foot-3. Over the last seven years, Greg Reaster and his band of bikers have fixed and donated thousands of computers by surprising less fortunate kids at schools all over the bay area
"These are applications we currently have," said Reaster, shuffling through his massive pile.
Reaster says hundreds of students are waiting on the computers he builds, but since April first, he hasn’t been able to deliver a single one.
"We've got a whole bunch of them, but we can’t bring in any back to life because we have no internet service," Reaster said.
The internet service is provided by Frontier Communications.
Every computer repaired by Reaster and his team at nonprofit BIKERCAPS INC. comes with updated software, including anti-virus protection. But none of that can be installed without the internet.
And while Frontier hasn’t been delivering service, they have continued to deliver Reaster's bill.
"I call them not once but twice a day," said Reaster. “I just continue to get the run around and it’s going to put us out of business."
Frontier's technical problems have gotten so bad, the company is now drawing criticism from state officials in Tallahassee.
But to Reaster, talk is cheap and it could cost the kids big time.
"We got to have service here. Either that or we got to get out of the contract, let me go somewhere else," Reaster said.