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Michigan mom says 911 refused to send police when she accidentally locked her baby in the car

Posted at 10:10 PM, Aug 23, 2018

A Waterford mother went through what she calls "the scariest 10 minutes of her life" while visiting her grandmother last weekend

Lacey Guyton was leaving her grandmother's when she put her 2-month-old daughter in the car. She says she put her daughter in her car seat, and the diaper bag in the back seat and shut the car door — only to discover that the door had locked.

She immediately called 911 and was surprised by what the dispatcher told her — that 911 does not dispatch emergency services to unlock cars or break windows.

Guyton said the dispatcher then offered to connect her to a tow company but knew she needed to get inside the car immediately to save her baby.

"I saw her start to close her eyes and I just ran to the back window and smashed it open," she said.

Guyton says Waterford police contacted her to apologize about what happened, but she wants to set the record straight. 

"They never had the chance to respond. Nobody told them. They didn’t know, and had they known I feel they would have definitely come out," Guyton said.

She says she was just overwhelmed by the amount of support she’s received from everyone following the incident. 

"There’s been so many people reaching out to me, hundreds of people telling me their stories, thanking me for putting this out there," Guyton said.

Mother and daughter are now both doing well.