A Largo woman won a multi-million dollar lawsuit against United Airlines.
Erica Fulton is disabled. She is bound to a wheelchair and was boarding her flight when she says a flight attendant, who was helping her to her seat, dropped her, and injured her shoulder.
"Within 30 minutes of being dropped she's there telling United what happened and they act like it never happened," her attorney Sean Roberts said.
He says United claimed they didn't hear about the incident until six weeks later, even though he says their internal call logs showed Fulton reporting it immediately.
He also says United didn't even investigate the incident.
"That was probably what set this thing along the path of a multi-million dollar verdict when it should've been much lower," Roberts said.
"The way United painted their first class passenger as a malingerer and a liar, I'm not surprised with how the jury reacted to that strategy," Roberts said.
United provided ABC with the following statement:
"Our goal is to provide all of our customers with a safe and comfortable travel experience. We disagree with the Court's ruling and will continue to defend ourselves."
"All of us fly and I think all of us can agree that airlines need to be a little bit better about customer service and this was a breach of customer service," Roberts said.
