Home sweet home for Jordan Stoner, now consists of a 300 square foot hotel room.
Piled inside, everything they own or at least what they could save.
"You could see the carpet going up like it was a wave, it was terrible," said Stoner. “It sounded like it was raining and then I saw water pouring from the ceiling.
Pictures from last week, show how a minor leak from the couples ceiling quickly turned into a major disaster. The families ceiling had completely caved in, tables, couches, TV sets were all destroyed.
"A lot of her toys were destroyed it was terrible," said Stoner. “My three year old keeps asking when we’re going home.”
He says it’s a question without an easy answer. While the Summit West apartment manager admits aging plumbing is responsible for the flooding, Stoner says it doesn’t feel that way.
"They said they could offer us a new two bedroom unit to move in to, but there was a price difference,” said Stoner.
The difference, according to the family, was $140 per month, a new security deposit and application fees.
Perry Fethlan's home was also flooded and says he was offered the same deal. He says he felt $140 a month extra for their mistake was out of the question as well.
He was also told it would only take a week to repair his unit.
"It’s actually been more than a week, it feels like three months when your forced to live like this," said Fethlan.
We went to the office for answers but management refused to go on camera.
The did tell us they offered the Stoner family a free 2 bedroom unit to stay in while theirs was renovated.
That apartment was unfurnished and the family has a three year old daughter and a dog.
Management also told us regarding the price increase that they have to charge the current market rate for their apartments.
But for Stoner and other neighbors, to them, the way the apartment is handling to extra ordinary circumstance is unacceptable.
"We aren’t willing to pay a price difference; this isn’t our fault,” said Stoner. “We signed a lease to pay what their lease says and that’s what we wanted to pay."