TAMPA BAY, Fla. — Counties across the Bay Area and central Florida experienced 911 outages due to a massive Frontier network outage Tuesday night and Wednesday.
Frontier says routine maintenance was being done by Century Link in Clewiston on Tuesday night when the overnight outage occurred. Frontier is currently investigating the outages that occurred overnight and Wednesday.
Frontier says that there is a complete outage of telephone service throughout Central Florida. This outage means that many county facilities are not able to make or receive calls.
As of 1 p.m. Wednesday, the following areas have reported their 911 systems are back in operation:
City of Bradenton
City of Tampa
City of North Port
City of Sarasota
Frontier sent out the following statement on Wednesday afternoon: “Frontier is experiencing issues with phone traffic in the Tampa area. The first issue took place during the night due to routine network maintenance being conducted by Century Link/Level 3 associated with a Florida DOT road project near Clewiston. The issue during the night impacted network links connected to E911 service in the area. The outage during the night lasted for a period of approximately 50 minutes. This morning at approximately 10:07 EST, some customers in the Tampa area are again experiencing an interruption in service due to issues it appears CenturyLink is experiencing related to a fiber cut. We are in touch directly with CenturyLink and are being told services are restored at this point.”
The first outages started just before 1:30 a.m. Wednesday morning.