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Woman upset after family heirlooms were destroyed in moving truck

Riverview woman devastated by move
Posted at 5:29 PM, Dec 05, 2017
and last updated 2017-12-05 17:29:23-05

Glassware that survived World War II wound up crushed in a short move from Bradenton to Riverview.

Joan Benson showed us how she wrapped every individual piece of glass and marked the boxes fragile in large black marker.

Benson found Square 1 Van Lines through a Google search, but wishes she would have dug a bit deeper.

The broken heirlooms proved to be the final straw that prompted Benson to make a call for action. She said the company ignored her complaint.

Of all the family history destroyed in the 38 mile move, the smashed train set Joan inherited from her late father hurts the most.

No one at the company would answer our questions. But a week or so after our last email to the business they refunded her $433 dollars; enough to replace her TV, also broken in the move.

State law mandates that movers pay just 60 cents per pound of damage unless the consumer purchases additional insurance. And no amount of money will replace items of sentimental value. If you want to check a mover’s complaint record or file a moving related complaint, click here.