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Wesley Chapel man calls for action after landing on floor while working from home

Consumer struggled to get warrantied part
Posted at 6:53 PM, Jun 25, 2020
and last updated 2020-06-25 19:30:58-04

PASCO COUNTY — WESLEY CHAPEL, Fla. -- A Wesley Chapel man made a call for action to Consumer Reporter Jackie Callaway after he said his transition to remotely working from home hit a rough patch over problems with a faulty piece of office furniture.

IT worker Chris Kelley told ABC Action News he literally hit the floor after his office chair fell apart.

“When it popped, I immediately – to keep from falling backward – I lifted up on the seat and when I did, the seat came completely apart,” said Kelley.

Kelley told ABC Action News the chair was part of a large, three-piece office set he bought from Costco more than a year ago and he said the furniture was still under warranty.

Kelley said he requested Costco replace just the chair, but the company responded in emails Kelley shared with ABC Action News that he would have to take apart the entire office set and set it out by the curb for Costco to pick up.

“They wanted me to take the whole thing back,” said Kelley. “Not only that – they wanted me to dismantle it myself and put it on the curb,” said Kelley.

Kelley said he contacted ABC Action News after he tried unsuccessfully for six weeks to get just the chair replaced.

Kelley said he got a call from Costco hours after Taking Action Reporter Jackie Callaway stepped in to help.

“That same day they contacted me and said, ‘What can we do to help you out?’”

Costco did not provide a comment to ABC Action News on Kelley’s case, but the company allowed Kelley to pick out a chair and delivered it days later.