Toyota and Lexus get behind in replacing 4.5 million dash boards

Why the recall is taking so long
Posted at 7:39 PM, Mar 28, 2017
and last updated 2017-03-29 02:30:34-04

Lexus owner Terie Raftery covers the cracks on her dash to keep them from spreading. She discovered the first split two years ago and called Lexus to get on the waiting list.

For two years Raftery waited for her recall number to be called. And she watched as the cracks spread  from one side of her dashboard to the other.

Back in 2015 Toyota recalled 4.5 million dashboards in Toyota and Lexus models. The auto giant has blamed delays on the size of the warranty program and the number of different colored dashes they need to make.

Raftery says she was told by Lexus she might have to wait another two to three years.

That three year time frame was drastically reduced when we reached out to Lexus.

After our call Raftery went to Lexus of Clearwater and got a new dash in a day.

Toyota is not projecting when the recall will wrap up but today told us in this statement:

“Toyota, Lexus and its independent dealers are committed to customer satisfaction and to helping ensure that repairs taking place through our dashboard warranty enhancement program occur in as timely and efficient a manner as possible. As part of our commitment to customer satisfaction, this program provides free replacement dashboards for certain Toyota and Lexus models, including many for which the original warranty expired long ago. Any customers with questions or concerns can contact the Toyota Customer Experience Center at 1-800-331-4331 or the Lexus Customer Assistance Center directly at 1-800-255-3987.”