Woman says insurance co dumped her for no reason

Posted at 7:05 PM, Sep 15, 2015
and last updated 2019-10-07 13:15:24-04

It's not the first time we've heard of this happening when people sign up for healthcare using the marketplace. In this case, Lynn Crollick says Humana dumped her without warning.

Crollick dedicated her career to educating elementary school age children.

Pre-retirement health care coverage came with the job. But at 64 and reliant on pills to combat the pain associated with arthritis, Crollick turned to the marketplace for a healthcare plan.

Crollick says Humana notified her they would be cancelling her policy unless she came up with $700. She looked through her records and says she paid the policy on time over the months. And getting answers proved harder than she imagined.

This customer says Humana canceled her policy, leaving her with no access to her doctors. We emailed Humana and asked if they would review Crollick’s account.

Humana worked quickly to resolve the issue and that 700 dollars owed. Well, it dropped to a $58 monthly premium.

Humana insures about 1.5 million Floridians total. Now if you are having issues with a policy you purchased with Humana through the Marketplace, we've got some help  for you.

  • If Humana Tampa Bay Health Insurance Marketplace members have a question or problem about their federal financial subsidy for exchange coverage, they should go to or call 1-800-318-2596.
  • If they used a local health insurance agent or broker to enroll in Marketplace coverage, they should check back with their agent for assistance.
  • And, if they have general health insurance or benefits questions on their Humana exchange plan, they should call the toll-free customer service phone number on the back of their Humana ID cards.
  • Finally, in the Tampa Bay area, Humana current and prospective Medicare and individual health plan members can visit one of our five sales and customer service centers for information and assistance. These retail centers are open 8 a.m. to 5 p.m. Monday through Friday, and are located at: 10037 N Dale Mabry Highway, Tampa; Bayside Bridge Plaza, 1530 N McMullen-Booth Road, Clearwater; 4314 Commercial Way, Spring Hill; Embassy Crossing Plaza, 9550 US. 19, Port Richey; and, the Humana Guidance Center, 7920 Gall Boulevard, Zephyrhills.