Kim Fuller noticed her new pool leaning shortly after the installer put it together in May. Above ground pool installer Steve Black says it is not a matter of if but when the buckling sheet metal gives way. Now she worries for the safety of her grandchildren.
Fuller showed us text messages she sent to the installer in both June and August. This consumer says the owner of the pool liner company, Totally Wet, insisted the pool was safe and offered to return in the winter to make repairs. She does not want to wait months for a fix.
But Black, the owner of Sunkissed Pools who has been in the pool business for over two decades showed us the water level is off by about 5 inches and more than a dozen bolts holding the structure together are missing.
After getting a 2nd opinion I caught up with the original pool installer by phone. Totally Wet Pool Liners agreed to come back and rebuild the pool in the next couple of weeks. The owner admits the pool is un-level but denies it is unsafe.
Florida does not require a license for the assembly of above ground pools. We will be following up with Fuller to make sure the work gets done.