MoneyConsumer AlertsTaking Action for You


Online retailer delays refund for major purchase

Single dad returns computer then chases refund
Posted at 8:13 PM, Jan 29, 2019
and last updated 2019-01-29 20:13:32-05

Ordering online may save time and sometimes money but it is not always hassle free. A local dad made a call for action after weeks fighting for a refund.

Michael Simpson's 12-year-old knew exactly what he wanted for Christmas: a computer built for gaming. Simpson, a single dad says that is what he ordered from the online retailer Wish.

But the PC delivered to the Simpson home was not a gaming computer. That’s when this consumer says the real trouble started.

“On its website, no Wish customer will ever pay for shipping, returns or otherwise," said Simpson who showed us 15 emails he traded with customer support over the course of 5 weeks.

Then he made a call for action. We emailed Wish's corporate offices about the return. The next day the company sent this email:

“Thank you for passing this issue on to us. We have refunded Michael in full for his purchase and apologize for any inconvenience we may have caused.”

The money showed up in Simpson’s checking account two days later. Experts say when making purchases online it's better to use a credit card over debit because most major credit cards will reverse the charge while they investigate your claim.