TAMPA, Fla. — David and Karen Kirkwood joined a gym in 2017 for health reasons. Both wanted to get into better shape. The signed contracts dated September 2017 show the couple agreed to pay Anytime Fitness $34.99 each per month via their credit card.
“We just thought we would try it and see if we would like it.” said Karen.
But after a year the Kirkwoods decided they enjoyed their walks outdoors more than the gym environment. So David contact the manager and was told he needed to call the finance division of the company.
David told us, “I called up the number twice the customer service number to try to cancel my membership and they said your locked in.”
But the Kirkwoods saved their contracts which clearly state the membership is monthly. After looking them over we contacted a manager at Anytime Fitness and he agreed they should be able to cancel their membership with 30 days notice.
That gym manager told us he would honor the cancellation request.
If you're thinking about signing up for an annual gym membership, in Florida fitness centers must send you a written notice to opt out before automatically renewing you for another year. But if you're still having issues, you can file a complaint with state regulators at www.800helpfla.com .