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New pool cracks, leaving family with disaster in their backyard

Installer and pool seller pointing fingers
Posted at 7:38 PM, Mar 29, 2018
and last updated 2018-03-30 08:19:54-04

For three months, Casey Claussen avoided eye contact with her backyard as much as possible.

Claussen, a single mom, and her son waited months for their new fiberglass pool to be delivered.

Something went wrong the day after it was installed back in December. Claussen woke up to find the water gone and a two foot crack in the fiberglass bottom.

She called both the installer and the company that sold her the shell. Both pointed the finger at the other.

ABC Action News caught up with the owner of Premium Leisure by phone. Brian Wiley said he offered to replace the pool but rescinded that offer over the way this upset customer spoke to him.

We contacted the Florida Swimming Pool Association and asked that they put us in touch with a licensed pool contractor. Florida Pools Inc. examined the shell and concluded a defect with the pool itself was to blame. But Premium Leisure sent their own expert's report which blamed the install.

We asked Premium Leisure to work with this customer on a resolution. They have reached a confidential settlement. Now the family is moving forward with construction on a new pool.