Ill-fitting dentures cause former pastor pain

Dentist had a money back guarantee
Posted at 5:56 PM, Oct 05, 2017
and last updated 2017-10-05 17:56:43-04

The new dentures cost veteran Joe Adkins and his insurer more than $4,000. The retired pastor says he gave it the college try but could not get use to the pain caused by the lower set.

Aspen Dental made several adjustments over a period of months but nothing worked and Adkins could not eat with the ill fitting teeth.

When he complained to his insurer they sent him to another dentist for a second opinion.

That dentist concluded the dentures did not fit property and were to blame for the pain.

After hearing his story we contacted Aspen Dental's corporate office and forwarded a copy of that second opinion. A spokesperson responded with this statement:

“Our patient satisfaction team has been able to reach the patient and is working with him to resolve his concerns.”

Aspen Dental then sent Adkins a check for $921 the total amount of payments he'd made on the dentures.