Equifax breach victims and the offer to protect consumers that frustrates many

Equifax credit services remain out of reach
Posted at 4:09 PM, Sep 21, 2017
and last updated 2017-09-22 19:24:01-04

Harry Ross says he’s been trying to sign up for Equifax’s credit monitoring and credit freeze services for more than two weeks now after their breach.

RELATED: Equifax Breach: How to find out if you are a victim and what to do to protect yourself

Ross has tried theofficial online link but can’t get through to freeze his credit. And he’s tried customer service over and over again, but the line always rings busy.

We found hundreds of others voicing similar frustration on Equifax’s Facebook page. Their concern is understandable since the breach exposed half the country's birth dates, social security and driver’s license numbers.

Two days after I signed up for Equifax's free protective services the company sent me a link to sign up and freeze my credit. Today I was able to use the link and freeze my credit.

We reached out to Equifax via email and messaged them on Facebook to find out why so many can't access their credit protection services.

In an email Equifax explained:

“We understand that some consumers are experiencing difficulties getting the answers and support they need. We are listening to concerns raised by consumers and in the media, and continue to work diligently to ensure an improved consumer experience.”

Harry Ross said it took him 5 minutes to sign up for similar protections at Experian and Transunion.

Both bureaus will provide 90 days of fraud alert monitoring for free. To freeze your credit so that no one can take out a loan or credit in your name costs $10.