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Disabled veteran says he waited 3 weeks for Frontier to fix his Wifi

Frontier restores Wifi, apologizes and refunds payment
disabled veteran
Posted at 10:59 PM, Feb 11, 2021
and last updated 2021-02-11 23:23:40-05

Vietnam veteran Walter Evangelist doesn’t get out much because like so many his age, he fears catching COVID-19.

Evangelist says he lost his connection to the outside world when his Wifi died before Christmas.

“It is how I pay for my medicines from the VA. It is how I pay my rent," he said.

Evangelist showed ABC Action News more than 50 messages he and Frontier exchanged regarding repairs and the ongoing outage.

“They are trying to fix the problem and will update me as soon as my service has been restored,” he said.

This Tampa retiree contacted ABC Action News after he says, he waited three weeks for the repair.

“I just could not take it anymore,” he said. “I did not know where else to turn.”

Reporter Jackie Callaway forwarded his story to a Frontier spokesperson and asked the company to restore his service.

Frontier responded in an email saying: “Mr. Evangelist’s service is working again, and proper credits have been applied to his account. Multiple damages slowed the restoration of his service and we regret any inconvenience that may have caused.”

“When Jackie Callaway got involved a day and a half later, I had internet service again.” Evangelist said.

We were happy to help.

If you are dealing with a stubborn issue with your TV or internet provider, the Federal Communications Commission advises you first try to resolve it with the company and if that does not work you can file a complaint with the FCC for mediation.