Denied claim added to injured woman's suffering

She paid on policy for 18 years
Posted at 6:04 PM, Oct 20, 2016

Rebecca Leplant fell in her garage last June breaking multiple bones in her left leg. Broken bones and shattered tendons landed this patient on the operating table for four hours.

For two months every movement she'd always taken for granted required help. Financial stress added to the suffering when the disability policy she's paid on for 18 years delayed her claim.

According to her Aflac policy Leplant would have to require "direct personal assistance" for things like bathing, moving, dressing and eating.

Her records show Leplant’s doctor submitted  the required paper work regarding the need for such assistance to Aflac but in a letter dated July 21st Aflac denied and closed the claim saying they did not have enough information.

We emailed Aflac's corporate offices both the denial letter and the paperwork filled out and three days later the company called Leplant’s insurance agent to notify her they would pay the claim.

The company cited the privacy laws for not providing a comment but within a week Aflac finally paid the $5,100 in disability benefits per the  policy Leplant had for nearly 2 decades.

She said she cried when she saw the long awaited deposit in her bank account. It allowed her and her family to catch up on their bills.