Cell phone carrier makes error that threaten's veteran's credit

Veteran worked for 2 months to get account fixed
Posted at 6:50 PM, Feb 20, 2017
and last updated 2017-02-20 18:50:16-05

The LGV20 arrived with a defect, the screen froze. We found other reviews describing the same problem with the LGV20.

George Navedo a retired army Sgt. returned the phone to T-Mobile. Navedo used the tracking number to prove the carrier accepted the phone back in late November.

Still T-Mobile sent multiple texts and bills for over 2 months demanding hundreds of dollars in payments for a phone the company took back.

Phone calls to the company turned into an exercise in frustration. After hearing Navedo’s story and looking over his documents we asked T-Mobile to review his account.

The company did not provide us with an explanation but they quickly mailed Navedo a revised bill.

This time instead of a $200 bill the statement showed a $5 credit. Navedo says it is the first time in 2 months he’s received an accurate bill. Now he no longer has to worry about damage to his 835 credit score.



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