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Car dealership illegally repos woman's car

What happens when the repo man makes a mistake
Posted: 8:53 PM, Jun 15, 2017
Updated: 2017-06-15 20:53:35-04

The repo man snatched the Chevy Malibu from its parking spot outside Sheila Williams' front door.

Urban Hub Auto grabbed her ride on Memorial Day, but according to the contract Willams' first payment wasn't due until June 2.

Texts to Williams from the dealer say Urban Hub made a $400 math error on the contract. They repeatedly asked Williams to come in and sign a new contract.

This consumer refused to sign a new contract which she said would require she go to a twice a month payments.

We contacted both Urban Hub and the DMV which regulates car dealers. Within a week Urban Hub offered to return Williams' $600 down payment.

We went with her to pick up her check. The owner agreed to tell us his side of the story.

Hassan Moussle admits his employee made a math error in Williams' favor. But he says the money they failed to collect up front related to taxes and tag which had to be paid. Moussle said he texted Williams for 3 weeks and when he did not get a response he took the car.

Moussle said he decided to pay back the $600 after the DMV came calling. Williams says she'll use the money to look for another car.

If you or someone you know is dealing with a bad repo you can report it to the DMV here:  https://www.flhsmv.gov/safety-center/consumer-education/consumer-complaints/