Terry Morehouse paid nearly $1,400 dollars for Dell desktop. But just weeks after he bought it, he says his struggle with technical problems began, including frozen screens and broken parts.
Morehouse showed ABC Action News 25 pages of emails – his messages back and forth with Dell customer service, documenting chronic issues and repeated repairs.
“Two fans, two hard drives and four mother boards and it still doesn’t work,” said Morehouse.
He said the computer giant offered him a refurbished computer as a replacement, but he refused and instead reached out to Consumer Reporter Jackie Callaway.
“I want either a full refund or a new computer,” said Morehouse.
ABC Action News reached out to Dell’s corporate offices and asked them to look at the number of repairs on Morehouse’s unit and three days later, Dell emailed this customer with an offer of a full refund.
Morehouse said, “Because of you I am getting a refund for every penny I put into the computer – something I spent almost 17 months trying to do and you accomplished in 72 hours.”