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Venice dog owner says her Toy Poodle suffered a broken jaw after a trip to the groomers

Viral video shows groomer shaking another dog
Posted at 10:34 PM, Nov 13, 2017
and last updated 2017-11-13 23:19:59-05

Viral video allegedly shows a groomer shaking and shouting at a dog.

A former employee of The Happy Puppy Pet Spa in Venice says she shot the cell phone video of owner Phyllis Lucca while she groomed a dog.

"When an animal is abused, they're defenseless. They're helpless," said Briana Brady, former employee of the Happy Puppy Pet Spa.

RELATED: Pet salon owner caught on camera shaking dog, prompts animal abuse investigation

Briana Brady says she took the cell phone video after another dog suffered a broken jaw two weeks prior. She said she quit after she took the video.

Cynthia Crowe said she picked her dog up from The Happy Puppy Pet Spa and noticed something was wrong.

"He was in pain," said Cynthia Crowe, dog owner.

A veterinarian said the dog suffered a fractured jaw and extensive bruising on its abdomen, according to a report from the Sarasota County Sheriff's Office.

Crowe says her dog, Pumpkin, must wear a muzzle for up to 8 weeks. She must also hand feed the dog. She says she feels guilty she took him to the groomers.

"I have a dog in bad shape," said Crowe.

Crowe says Lucca denied she hurt the animal.

"She said I've been in business so long. Nothing happened to the dog. I said the dog has a broken jaw, what do you mean there's nothing wrong with the dog?" said Crowe.

According to a sheriff's office report, Lucca said she knows she is responsible for the injuries to Crowe's dog, but denied it was an act of cruelty.

We called Lucca, but she did not return our phone call. We also stopped by her house.

The Sarasota County Sheriff's Office said the State Attorney's Office now has the case for review. A spokesperson with the State Attorney's Office said it is up to their office to pursue charges against Lucca.