TAMPA, Fla. — The growth of AI is affecting how we buy things.
An FSU study found it's leading to a lot of distrust with online shoppers.
"Why are you not giving us our money back? You owe it to us — just pay us.”
After waiting over eight months for a refund from a medical clinic, an ABC Action News viewer reached out to consumer investigative reporter Susan El-Khoury for help.
'Not geared for patients': doctor critical of bills as patient waits for refund