Doctor dragged off United flight to file lawsuit against airline

<p>United Airlines&#39; CEO is finally truly apologizing after a passenger was&nbsp;<a href="http://www.newsy.com/stories/video-shows-united-passenger-dragged-off-flight/" target="_blank">forcibly removed</a>&nbsp;from a plane Sunday.&nbsp;</p><p>On Tuesday, CEO Oscar Munoz referred to the incident as a&nbsp;<a href="http://newsroom.united.com/news-releases?item=124755" target="_blank">&quot;truly horrific event,&quot;</a>&nbsp;saying, &quot;No one should ever be mistreated this way.&quot;</p><p>This is actually Munoz&#39;s third statement on the incident, and it definitely conveys a more remorseful tone.&nbsp;</p><p>That isn&#39;t to say Munoz&nbsp;<a href="https://twitter.com/united/status/851471781827420160?ref_src=twsrc%5Etfw&ref_url=http%3A%2F%2Fmoney.cnn.com%2F2017%2F04%2F11%2Fnews%2Funited-passenger-pr-disaster%2Findex.html" target="_blank">hasn&#39;t apologized</a>&nbsp;before. He did Monday morning, but only for &quot;having to re-accommodate&quot; passengers.</p><p>And&nbsp;<a href="http://www.businessinsider.com/united-airlines-ceo-letter-employee-2017-4" target="_blank">in a letter</a>&nbsp;to employees that evening, Munoz called the customer who was forcibly removed &quot;disruptive and belligerent.&quot;</p><p>&quot;Had United shown compassion and intent to make things right, they could have come out of this at the very least looking like an airline that cares. Instead they&#39;ve just made it even worse,&quot; PR expert Ed Zitron&nbsp;<a href="http://money.cnn.com/2017/04/11/news/united-passenger-pr-disaster/" target="_blank">told CNN</a>.</p><p>After that, a United spokesman&nbsp;<a href="https://www.usatoday.com/story/news/nation/2017/04/11/united-ceo-employees-followed-procedures-flier-belligerent/100317166/" target="_blank">told USA Today</a>&nbsp;the flight wasn&#39;t actually overbooked, but the airline needed to bump four passengers so their crew members could travel instead.&nbsp;</p><p><b>SEE MORE: <a href="http://www.newsy.com/stories/united-airlines-had-right-to-remove-passenger-from-plane/">Why United Airlines Was Allowed To Boot That Passenger</a></b></p><p>Then United&#39;s stock lost&nbsp;<a href="https://www.usatoday.com/story/money/markets/2017/04/11/united-stock-falls/100325694/" target="_blank">$255 million</a>&nbsp;in market value. And the Department of Transportation announced it&#39;s reviewing how the airline handled the incident.&nbsp;</p><p>United is now reviewing its policies for handling &quot;oversold situations.&quot; Munoz said the company will release the results of the review by April 30.</p><hr><b>Trending stories at <a href="http://www.newsy.com">Newsy.com</a></b><ul class="inline-related-links"><li><a href="http://www.newsy.com/stories/video-shows-police-officer-tackle-beat-alleged-jaywalker/">Video Shows Sacramento Officer Violently Beating Alleged Jaywalker</a></li><li><a href="http://www.newsy.com/stories/a-woman-s-job-the-chefs/">A Woman&#039;s Job: The Chefs</a></li><li><a href="http://www.newsy.com/stories/future-of-human-rights-campaign-s-fight-is-interconnected/">The Future Of The Human Rights Campaign&#039;s Fight Is Interconnected</a></li></ul>