Residents upset over trashy service after garbage trucks missed stops for months

Posted at 8:00 PM, May 02, 2017
and last updated 2017-05-03 03:05:31-04

Bruce Lattimer and some of his Spring Hill neighbors said they've complained over and over after hauling full trash bins back to their garage. And Clara Spatafora wondered if anyone listened. 

She said she has watched the garbage guys pass right by her bins.

We met with three customers who said calls to Republic Services got them little more than lip service. And the spotty service has been going on for months.

Lattimer said he’s seen the garbage truck dump his recycle bin in with the trash, a practice he wants stopped.

We called and emailed Republic Services looking for answers. A company spokesperson responded via email:

“....We recently converted our local customer service department......the new customer resource center, embedded with world-class technology and training programs, will greatly enhance our customers’ experience when they contact us.”  

The company did not respond to our specific questions about why the trucks skipped stops or whether recyclables were mixed in with trash.

Since our visit two months ago, Bruce, Clara and others said the drivers now pick up their trash twice a week as scheduled.