A vehicle pulverized Regis Kolling's mailbox. The couple trusted Home Advisor to recommend the right person for the job. The site is suppose to take all the worry out of finding a contractor by doing all the screening and vetting for you.
But the home repair guy that showed up to rebuild the brick mail box disappeared after a few hours taking the couple’s $200 down payment with him.
This customer says he tried for days to get the brick layer on the phone.
Then he called Home Advisor for help but says no one in customer service could or would assist.
We emailed the site and sent details of the Kolling’s story. They quickly offered to refund their deposit.
In an email Home Advisor stated. “Home Advisor has the most rigorous vetting process in the industry. Home Advisor's customer solutions team will work with the homeowner to help resolve the problem.
And the company says it removes contractors who get a pattern of complaints from their site. 10 days later the company returned the Kolling's 200 dollars.
