MoneyConsumer AlertsTaking Action for You


Builder leaves homeowners in limbo after new homes purchased with major defect

After waiting a year or two insurance may step in
Posted at 2:49 PM, May 31, 2018

Families who bought new but defective homes in the Dover area say a taking action investigation opened the door for a possible resolution. Some say it is the first time the builder has responded to some of these owners in at least a year.

Our investigation began when half-a-dozen homeowners in a Dover subdivision showed us hollow, loose and cracked tiles. Working couples and retirees spent 300 to 400 thousand dollars on their forever homes 2 to 3 years ago.

A total of 17 owners reported the same defect in their Suarez built homes. Several, including Laura Burch, made a call for action after the builder stopped responding to their claims last year.

Suarez's offices sit vacant. Looking at the number of permits pulled, it appears the company is shutting down. We caught up with the owner’s attorney in February. He stated they would work with homeowners and sub-contractors to find a resolution.

We've emailed Suarez's attorney, Mickey Keenan, multiple times in the last two months. Just recently, he provided the homeowners with insurance information and now inspections are expected to take place. It is the first glimmer of hope these families have had that their claims might be paid.

Homeowners have also filed complaints with the Department of Business and Professional Regulation but so far state regulators have not taken any action.