Tech's misdiagnosis nearly costs elderly couple $7,000 in AC unit repair

Second opinion spared couple's savings
Posted at 6:13 PM, Sep 08, 2016
and last updated 2016-09-08 18:13:41-04

The AC shut off leaving Larry and Marilyn Simon to suffer. The Simons called the company that installed their unit 2 years ago.

The tech concluded the duct work needed replacing. But the contractor who came out and gave them a second opinion said the duct work is in fine working order. The Simons called on Jon Steinmetz owner of Johnny Cool for a second opinion.

Steinmetz found the duct work to be in great condition. But the first tech left a written estimate quoting a $7000 duct replacement job.

The culprit turned out to be a clogged drain line. Typically about a $115 service call. It took Steinmetz 10 minutes to get the unit up and running.

The couple's son, Elliot Simon complained to the company about the initial diagnosis and the $271 service call charge.

The business made it right.

The owner tells us he fired the technician and he refunded the Simon's $271. Something that never would have happened had this couple not called for a second opinion.