Forgive me for not responding sooner to your e-mail on April 12th regarding the incident involving your son at our theater. Before responding, I needed some clarification on exactly what transpired, since there are conflicting stories. However, in any case there is no excuse for the insensitivity shown to your son by our staff. To say they were following instructions regarding our policy on food and beverage, although true, would not fit this particular criteria. The individuals meant no malice toward your son, but obviously had no idea of the severity of his medical condition and his specific needs. Further, to prevent this from occurring again, the individuals have been spoken to and made aware of their mishandling of a very delicate situation.
Not that it is of any consolation, but Sarasota Film Society, of which Lakewood Ranch Cinema is part of, has donated partial proceeds from our game room for the first two years to the Juvenile Diabetes Foundation. We have also received personal recognition from the foundation for other efforts as well.
Therefore, I accept full responsibility for their actions and offer my sincere apologies on their behalf. As I have stated no malice was intended, however poor judgment was certainly used.
Sarasota Film Society, Inc.