As the fourth largest VA healthcare system in the country, and a leader in healthcare quality, safety and delivery, we recognize that providing timely access to care is essential for positive health outcomes. We continue to make positive strides to ensure Veterans are scheduled for medical appointments timely and appropriately.
In direct support of VA's Accelerated Care Initiative, we continue extended hours of operation at our larger sites, review those waiting for care and alternatives to providing care in VA, examine physician productivity, improve our scheduling capabilities, and provide telehealth and in home care where appropriate.
For Veterans who need same day access, it is available through the Emergency Department and an Urgent Care clinic at the C.W. Bill Young VA Medical Center, Urgent Care at the Lee County Healthcare Center in Cape Coral, as well as walk in opportunities at our community based outpatient clinics in Bradenton, Naples, Palm Harbor, Port Charlotte, Sarasota, Sebring, and St. Petersburg. Telephone communication and the use of My HealtheVet - VA's award-winning e-health website - are also ways Veterans can access health care providers for non-urgent concerns.
Patient advocacy is an important component to our proactive, patient centered care delivery model, and we are committed to addressing concerns brought forward by Veterans and others to enhance the experience of the Veteran and improve our system.