UNDATED - A FedEx senior vice president has fallen on the sword for the company, issuing an apology for the actions of a driver who tossed a computer monitor over a wrought iron fence, breaking it.
The incident was captured on video and the homeowner posted it on YouTube. Since then, it has been viewed millions of times and was aired on television broadcasts nationwide.
"As the leader of our pickup and delivery operations across America, I want you to know that I was upset, embarrassed, and very sorry for our customer's poor experience," said Matthew Thornton III,Senior VP, FedEx Express U.S. Operations.
The homeowner, who did not want to be identified, was given a replacement monitor at no charge, according to FedEx..
As for the deliveryman, he's no longer working with customers, according to a report on ABC's Good Morning America.
You can read and watch the FedEx apology here: http://blog.fedex.designcdt.com/absolutely-positively-unacceptable
If you haven't seen the infamous monitor toss, click the player below: