Consumer takes on big bank over missing money

For years Florence Lewinson earned a decent living as a registered nurse.
 
Then a serious illness forced her out of the workforce and left her in need of money for medicine.
 
Then a blessing arrived. Her brother in Canada sent a $1,000 money order. But days later Wells Fargo removed the $1,000  from her account.
 
After three trips to the bank, Lewinson discovered Wells Fargo could not verify the document's account number and she says the bank destroyed the money order.
 
The Royal Bank of Canada would not reissue the money order without the original. After hearing Lewinson’s story, we contacted Wells Fargo's corporate office then Wells Fargo contacted Lewinson.
 
Days later Wells Fargo said in an email: “We've just confirmed that the customer issue on which you contacted us yesterday has been resolved. Our team has been in touch with the customer, and they are working with her directly.”
 
In the end the bank sent a letter to the Royal Bank of Canada, which issued a new  money order.
 
Florence did not realize she could have turned to regulators for help.
 
The Consumer Financial Protection Bureau was created several years ago. It is a federal agency that assists consumers with complaints involving their banks and credit cards.
 
Complaints about financial products can be handled at the consumer financial protection bureau at www.consumerfinance.gov .
 
You can reach the complaint line at 855-411-2372.

 


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