Homeowner can prove he was taken by local AC company; lesson he learned could help others

AC company caught ripping off customer

Matt Thompson's AC died on a 90-degree afternoon. Thompson called the company that installed the unit five years ago. He says it took the tech all of about five minutes to diagnose the unit as beyond repair and guessed it might have been struck by lightning.

According to the invoice, the tech sold Thompson a used outdoor unit for $1,800. This homeowner grew suspicious and called D and W Air for a second opinion. It took D and W’s tech less than five minutes to find the true problem: A $50 capacitor had gone out on the unit.

The owner of Consolidated Heating and Air agreed to answer our questions. The owner said this is not the normal course of business and as a result of Mr. Thompson’s complaint they fired the tech that misdiagnosed the problem.

In a statement, owner Keith Hartley explained, “These types of situations are not tolerated. We are embarrassed for the actions of our former service technician and make no excuses. We have, and will do everything in our power to keep a situation like this from happening again.”

In this case the company returned Thompson’s $1,800 check. He’s not the only customer complaining. The Better Business Bureau's website shows 21 other complaints against the same company filed in the last three years. The BBB gives it an F rating.