Nick and Courtney Duncan say they’ve waited eight months to relive their special day.
The newlyweds, who tied the knot last July, points to a contract with a photographer that promises a wedding video in six weeks.
By the time this couple called ABC Action News in February, they were still waiting on their DVD and pictures.
We contacted Music and More Entertainment in Seffner by phone and email. Weeks later the owner mailed their long awaited wedding video.
And that wasn't the only thing he sent. The photographer also mailed two albums.
The sight of the box sparked hope that Music and More Entertainment had finally fulfilled its end of the $1,500 contract.
But the album was empty. Nick and Courtney can't figure it out, and neither can we. We could not find any record of the business with the Better Business Bureau and the owner isn't answering the phone.
While the Duncans are relieved to at least have a video of their special day, they wonder if they will ever see the actual photos.
I have put the couple in touch with Hillsborough County Consumer Protection. The agency will open an investigation and attempt to get the photographer to hand over their pictures.
Wedding photography is an unregulated business in Florida. No license is requiredwhich is why it is important to talk to other couples who have used the same business.