When his Whirlpool died, Paul Bilangi turned to the fridge’s five-year warranty that cost him almost $200.
Bilangi never expected what occurred next. The technician who checked the machine blamed sulfur corrosion caused by bad water, he said, an environmental issue not covered under warranty.
In an email, the local warranty company stood by its decision, even after Bilangi had a company test his water. Results showed no presence of sulfur.
That’s when Bilangi called me. I sent his water test to Whirlpool's corporate offices and asked that the company review the denial of his claim.
In an email Whirlpool explained, "We have resolved this issue as he has accepted our offer to exchange his appliance as a goodwill gesture."
The days of using his fridge as a pantry and living out of a micro-fridge are ending. Whirlpool is expected to deliver a brand new unit within the next week.
Consumer Reports says among the reasons it advises against warranties is that appliances don’t often break during the warranty timeframe. It also says repairs can be cheap and, as in Bilangi’s case, the plan may let you down due to fine-print exceptions.