Hundreds of drivers say their dashboards are melting and car makers are not issuing a recall

Hundreds of drivers have reported their dashboards melting. Manufacturers are calling the problem isolated, yet the number of consumers complaining continues to grow.
 
Nissan owner Jeff Butyter thought he was the only one with the problem until his wife searched Google for melting dashboards.
 
We found hundreds of comments about it on Nissan's Facebook page, including from drivers in Florida. And dozens posted similar complaints at NICOclub.com , a blog for Nissan owners. Some of the remarks date back to 2009.
 
Aesthetics  aren't the most troubling aspect for owners.
 
Some say the glare from the melting dashes is so bad it blocks their vision at certain times of the day.
 
So what's causing the sticky situation? Nissan isn't sure.  
 
In response to my questions, a spokesperson told us in an email: “We have become aware of a few isolated consumer complaints about the dashboard appearance in their vehicles.  Our consumer affairs group is working with any customers who may have had similar experiences to try to resolve their complaints.”
 
The Butyters and others say they've done nothing to contribute to the damage and hope Nissan will provide some sort of remedy.
 
We found it is not just a Nissan problem. 
 
Toyota, Lexus and Mazda drivers have also complained to the government. Manufacturers said they are looking into it.
 
Mazda issued this statement:
 
“We are aware of a few instances of the dashboard changing texture in severely hot weather states and we are looking into it.”
 
Replacement dashboards cost anywhere from $1,200 to $1,500, a price drivers don't want to pay. Another way to protect your dash is to purchase a dash mat cover. They cost about $40 to $100. If you or anyone you know is experiencing a similar problem, report it to the National Highway Traffic Safety Administration at SaferCar.gov .

 


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