Complaints continue to roll in two weeks after new unemployment system goes online
Applicants say they can't get their benefits
9:42 PM, Oct 31, 2013
12:19 PM, Nov 1, 2013
Complaints continue to flood in weeks after Florida rolled out its new multimillion dollar unemployment system. The problem there are glitches, and now senator Bill Nelson is calling for a federal investigation.
Just hours after Nelson called for that probe into the new CONNECT system, the head of the Department of Economic Opportunity fired back saying DEO is working around the clock to fix its problems.
Former USF Professor Constance Holmes says the new $63 million CONNECT system failed online and over the phone.
Internet breakdowns, phone numbers that disconnect and no where to turn make up the majority of complaints that have poured in from around the state and here at ABC Action News.
More than 6,000 people have written the Department of Economic Opportunity about CONNECT including Holmes.
After Nelson called for an investigation, hours later, DEO's executive director issued this statement: "We welcome any assistance and input Senator Nelson and the federal government can provide as we identify and fix website problems as they arise."
It took seven days and more than 100 calls, but Holmes finally got thru to a real human who corrected her issue.
DEO tells us its added more than 300 phone lines and 150 call takers to assist more people but the website problems are not a thing of the past.
DEO says its also extended its call center hours to 8 p.m. Monday through Friday.
You can find more information on the state's website.