Air conditioner issue goes unresolved until consumer makes a call for action

Permitting process was skipped

ODESSA, Fla. - A Pasco County homeowner spent thousands of dollars on two new air conditioning units, but the temperature in continued to rise.  Suzanne Keane said that the installation company either couldn't or wouldn't fix the problem.

The county's permitting and inspection process will usually catch and flag any major issue with an installation, but in this case, they skipped the check and balance system.

The two units set Keane back $5,000, but she says they malfunctioned from day one.

Arthur Air, the installer, sent technicians out at least twice to make repairs, but the fix never lasted more than a few days, according to Keane.

Out of frustration, Keane said she called another company.  Those workers discovered multiple issues with both the air handler and duct work in the attic.

The permit process exists to inspect the installation and other issues, but in this case, we found no one pulled the permit for this job and this consumer says the company did not respond to calls to make this right.

After looking over Keane's documents, I called Randy Arthur, the owner of the business.

In an email he explained.  "Thank you for contacting Arthur Air regarding Mrs. Keane. As you are aware Arthur Air has made the appropriate corrections to Mrs. Keane's HVAC installation. At the end of the day the permit process here in our office and quality control in the field is my responsibility. We have corrected our internal processes for permitting as well as improving our quality control out in the field. Arthur Air regrets any inconvenience to Mrs. Keane. We are very sorry that this occurred, we are working very hard to prevent this from happening again."

After our call, Arthur Air pulled the permits for the job, which passed inspection.  The company also reimbursed Keane for the repair costs.

Whether you are having an A/C installed, electrical work done or a new roof put on your home, it is critical to make sure the permitting process is followed.

It is the law, and it guarantees a county inspector will check at least the major components of the job.

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