LAKELAND - On the same day that Officer Julio Pagan made his first appearance in court on charges that he sexually battered a woman, 9-1-1 calls were released where the woman beg's a dispatcher for help.
The dispatcher finally agrees to send another officer out to take her complaint of Officer Pagan, but no officer ever responded.
"You tell me what to do because he's coming out here trying to get sex and trying to do this and that and you know what, it's not right. you know what I'm saying?" The woman said.
The 9-1-1 audio reveals the dispatcher called her sergeant and they laughed about the complaint.
LPD didn't learn about the allegations until the victim came forward again 20 days later.
In a scathing letter written to the city manager, State Attorney Jerry Hill called for a change in leadership at the Lakeland Police Department not solely due to the Pagan allegations but due to the culmination of problems in the last year.
"You know, if it had just been the Pagan case itself I doubt we would be standing here," Hill told reporters this afternoon. "What Pagan points out is a cultural issue that Lakeland knew about. The city manager knew about. The chief knew about and did nothing!"
The dispatcher who talked to the victim in mid-August, Christina Jordan, has been suspended with pay. The sergeant she reported it to remains on the job.
Jordan's sister told ABC Action News she is being unfairly treated.
"She is the fall person, that's what they're doing and I think it's wrong for them to even look at her like that because she does her job and she does it very well," she said.
In court on Friday, Pagan's attorney argued for a low bond, citing a lack of evidence and claiming the woman can't be trusted.
The judge disagreed, ordering Pagan to be held with no bond. He faces two counts of armed sexual battery and one count of aggravated stalking.
Investigators say he had sex with the woman once while on duty and then kept going back for more
"I think it's pretty evident that major changes are necessary," Hill said about what is now the latest in the long list of issues facing the department.
Hill not only called out the dispatcher and sergeant for their inaction, but once again blamed Chief Lisa Womack and City Manager Doug Thomas.
"If the city manager would have been paying the chief out of his own pocket this problem would have been remedied a long time ago."
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