Anger growing at Clearwater BP claims office

CLEARWATER, Fla. - BP's only Bay area claims office opened last Monday in Clearwater. Some are getting money to help offset losses caused by the oil spill, but many are not satisfied.

For Kathy Birren, the BP claims process is so frustrating it brings her to tears.

"It's like if you don't have oil on your beaches and on your skin they don't care. They think you are not legit," said Birren.

Kathy and her husband own five fishing boats in Hernando County. They say their business is down 40 percent since the oil spill in the gulf. She's been helping other fishermen get organized, and thought she came to the claims office prepared. But after five hours of negotiating, she's still not satisfied.

"I've been involved in all this stuff to know you gotta do this the right way the first time. I come in there and (her husband's) brother is at a desk, three desks away getting different answers than what we are getting. And the guy is saying there's nothing I can do. I'm sorry, I'm just the claims person," said Birren.

ABC Action News was told the BP office manager didn't have time to talk to us because he was busy cutting checks. Kathy and her husband eventually got theirs, but for an amount far less than then what they need to keep their business going.

"It just shows me what's to come," said Birren.