T-Mobile: Who We Are
T-Mobile is a major player in the rapidly evolving and highly-competitive wireless communications industry. In this fast-paced environment – and with wireless at the epicenter of consumer electronics – customers have come to expect a steady stream of innovation. The industry has responded with dazzling new technology – innovative devices, more powerful networks, and compelling capabilities and features that enable users to communicate and share information with family and friends.
With a solid history of innovation, T-Mobile is committed to continuing to deliver products and services that enrich personal relationships and that enable new ways for users to express themselves through voice, text, pictures, instant messages, and social networking.
T-Mobile supports these communications with nationwide coverage on a super-reliable network, backed by the best customer service in the industry. T-Mobile aspires to become America’s most highly-rated service company, regardless of industry, and to build relationships with our customers that span generations.
Delivering world-class customer service starts – and ends – with our 40,000+ employees, who are guided in their actions by the T-Mobile Guiding Principles, which emphasize service to the customer, individual responsibility, teamwork and innovative thinking.
Every T-Mobile employee needs to feel that they can share a new or different idea and have an opportunity to make meaningful contributions to the business. As important, every employee should believe they have a chance to achieve their ambitions at T-Mobile.
We invite you to bring your unique perspective to everything you do, and include others who have different points-of-view. We want every employee to know they have a hand in the success of the business, and believe they have the opportunity to succeed and build a career at T-Mobile.
• T-Mobile USA was selected for the second year in a row as one of the 2010 World’s Most Ethical Companies by the Ethisphere Institute
• T-Mobile is one of 20 companies named “Best Places to Work for Recent Grads” in 2010 by Experience, Inc.
• Nominated as finalist by the Tampa Business Journal for “Best Place to Work in 2010.”
• Top 4 for the St. Pete Times “Top Workplaces in Tampa Bay for 2010.”
• J.D. Power and Associates announced that T-Mobile has finished in front of the competition as the No. 1 carrier in the latest Wireless Customer Care study (2011).
Start Writing Your Story. Be a Part of Ours.
We are looking for Financial Care Representatives (bi-lingual a plus) to join our organization in a rewarding, long-term career with an emerging leader in the industry! T-Mobile offers competitive compensation with monthly incentives, great benefits, 401K with company match, employee phone plans, tuition reimbursement, and career growth – all in a relaxed work environment.
To apply or learn more about T-Mobile and all of our career opportunities, please visit our careers website at www.tmobile.jobs !
Financial Care Representatives (10016287)
Our hard-working Financial Care Reps offer reassurance, support and resolution for T-Mobile customers with past due accounts, billing disputes or other financial inquiries. In this role you'll be empowered to evaluate and modify accounts based on the customer's request, balancing the customer's needs against T-Mobile's credit and fraud policies and risk procedures. You'll get a first-hand sense of how important T-Mobile's service is in the lives of our customers and your ability to stay true to the T-Mobile commitment to customer service and handle customer disputes with fairness and empathy will be key to your success. You'll also enjoy the incentives and recognition T-Mobile has in place to reward the efforts of this vital component of our front-line team. Plus, the opportunities for advancement make it perfect for people looking to establish a long-term career with T-Mobile.
Collections/Customer Service experience.
Experience in a Call Center environment, or comparable experience working with the public in a collections or customer service capacity.
High School Diploma/GED
Based in Bellevue, Washington, T-Mobile USA, Inc. is a subsidiary of Deutsche Telekom AG (NYSE: DT) and one of the nation's leading companies in mobile communications. We serve more than 30 million customers nationwide and have more than 40,000 employees who work together to keep our customers connected through the quality of our service, the span of our coverage, the reliability of our network and the value of our plans. At T-Mobile, we pride ourselves on providing wireless communications that allow our customers to stick together with the people who mean the most to them.
You can also expect that it will be high energy from day one at T-Mobile: career growth, personal recognition, and diversity are all part of the mix. You'll enjoy competitive pay, special employee phone plans,